Privacy policy

Last Updated: 26. Aug, 2024

1. Introduction

Urban Help ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, urban-help.dk, use our coworking space services, and participate in our LinkedIn campaigns. We comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws in the European Union.

2. Data Controller

Urban Help ApS is the data controller for personal data collected and processed through this website and our services. Our contact information is:
Urban Help ApS
Otto Busses Vej 5
2450, Copenhagen SV, Denmark
Email: info@urbanhelp.dk

3. Information We Collect

We may collect and process the following types of personal data:
  • Personal Information: Name, email address, phone number, and job title.
  • Business Information: Company name, company address, and LinkedIn profile data.
  • Technical Data: IP address, browser type, operating system, and referring URLs.
  • Usage Data: Information about how you use our website, services, and interact with our LinkedIn campaigns.

4. How We Use Your Information

We use the information we collect for the following purposes:
  • To provide and manage our coworking space services.
  • To communicate with you about our services, updates, and promotional offers.
  • To conduct LinkedIn campaigns and analyze their performance.
  • To respond to your inquiries and provide customer support.
  • To improve our website, services, and marketing strategies.
  • To comply with legal obligations and protect our legal rights.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:
  • Consent: When you voluntarily provide your personal data, such as signing up through our website or participating in our LinkedIn campaigns.
  • Contractual Necessity: To fulfill our obligations under contracts with you.
  • Legitimate Interests: For our legitimate interests in operating and improving our business, provided these interests are not overridden by your rights.
  • Legal Obligation: To comply with legal and regulatory requirements.

6. Data Sharing and Disclosure

We may share your personal data with:
  • Service Providers: Third-party companies that assist us in providing our services, including hosting, email communication, and LinkedIn campaign management.
  • Legal Authorities: If required by law, regulation, or legal process, we may disclose your information to law enforcement or regulatory authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:
  • Access: Request access to your personal data we hold.
  • Rectification: Request correction of any inaccurate or incomplete data.
  • Erasure: Request deletion of your data under certain circumstances.
  • Restriction: Request restriction of processing under certain conditions.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Portability: Request transfer of your data to another service provider.
To exercise these rights, please contact us at [Your Email].

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. However, please note that no method of transmission over the Internet is completely secure.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and serve personalized content. You can control cookie preferences through your browser settings. For more information, please review our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the date of the latest revision will be indicated at the top.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Urban Help ApS
Otto Busses Vej 5
2450, Copenhagen SV, Denmark
Email: info@urbanhelp.dk